Missoula Electric CooperativeMissoula Electric Cooperative, Manager's article

Manager's Article


MEASURING THE COOPERATIVE DIFFERENCE

Survey Results Indicate Continued Improvement

For those Missoula Electric Cooperative (MEC) members that read my Manager’s Article on a regular basis, you know that we are always working to improve customer satisfaction. And whether it’s upgrading our electric distribution system, implementing new technology, or investing in employee training, every decision we make is guided by our statement of values: Safety, Employees, Reliability, Value, Integrity, Com-munity and Efficiency, or SERVICE for short.

But how can we be sure that our eff orts are paying off? In late 2012, we leveraged our partnership with Touchstone Energy to participate in the Co-operative Difference Survey. This survey was designed to gather member feedback on our performance, and calculate an American Customer Satisfaction Index (ACSI) score. The ACSI index measures the satisfaction of U.S. household consumers with the quality of products and services offered in U.S. markets. For electric utilities, the ACSI breaks customer satisfaction down by three utility categories: electric cooperatives, investor-owned utilities and municipals. Among all categories, electric cooperatives consistently score higher than other energy provider categories across the nation. Read More

What is a Grassroots Movement?

 


A grassroots movement is a community-centered movement focusing on preserving or advancing the values of the community. The need for grassroots movements stems from the inequity between the interests of small, often isolated interest groups and the traditional power structure. More often than not, grassroots movements are associated with political parties and offices at all levels of government.

Our grassroots program - MEC Roots -  is all about preserving the quality of life our members enjoy by virtue of stable electricity prices delivered by a not-for-profit electric cooperative.  

By signing up for MEC Roots, you can take a more active role in your Cooperative. When you sign up, we will send you a quarterly newsletter covering the challenges that face the Cooperative and ultimately, your rates. When we need a little extra support, we will engage our members to contact their representatives to support or oppose an issue that may have a significant impact on the Cooperative. Read more.

 

 

 

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